Who is the seller for my order?
The contracting seller is the legal entity shown at checkout and on the tax invoice. General HUL manufacturer information does not replace those order-specific details.
Frequently asked questions
Products, delivery, promotional cashback and withdrawals.
What public information is verified about Surf Excel in India?
HUL publishes its name, CIN L15140MH1933PLC002030, Mumbai registered office and Levercare contacts. These facts identify the manufacturer and brand owner; they do not prove that an independent storefront is HUL-operated or authorised.
Where can I find the applicable GSTIN?
GST registration is state-specific. Use the GSTIN shown for the contracting seller at checkout or on the tax invoice; do not treat a CIN as a GSTIN.
How do I report a product-quality issue?
Contact store support and keep the product, package, label and batch details where safe. HUL also lists Levercare toll-free 1800-102-2221, WhatsApp +91 82910 82913 and lever.care@unilever.com.
How are delivery charges and timing determined?
Enter the address and PIN code. Checkout shows the available method, charge and estimate before ordering; the order page then shows available dispatch and tracking updates.
Can I return every online purchase within seven days?
Not as a universal India rule. The change-of-mind window shown before purchase applies, while mandatory remedies remain for defective, damaged, spurious, misdescribed, wrongly supplied or late goods.
Is it safe to share my UPI PIN for a refund?
No. A legitimate payment or refund process does not require an online-banking password, UPI PIN or one-time password.
How do I raise or escalate a grievance?
Use the support channel and keep the ticket and order number. Applicable e-commerce grievances must be acknowledged within 48 hours and redressed within one month; unresolved matters may be taken to the National Consumer Helpline or a competent Consumer Commission.